Frequently Asked Questions

Care Instructions:

Wash garments inside out in cold water.  Hang dry or tumble dry low.  If you ordered a garment with foil, hang dry only- do not dry.


For all standard orders, allow 5-7 business days for production.  Standard shipping takes 3-5 days. Due to the recent pandemic we have been experiencing longer delays in shipping. 

Returns & Exchanges:

We do not accept returns or exchanges unless the product was damaged in production.


We do not accept cancellations on personalized items once the order has been placed.


Can I customize the designs further?  Yes - call or email us about which product you like and what you would like to change or add to it.  We will send you mock ups before we proceed with your order.  248-499-9303 info@monogramthat.com

Wholesale Availability:

We do offer wholesale items and pricing. Please call or email us to set up a wholesale account.  We can better assist you with the items and customizing them for you and your boutique or shop.